Happy Life Index

Measuring the moments that matter in aged care

Quality of life data and benchmarking that delivers better resident, employee and business outcomes.

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Happy Life Index

When it comes to aged care, the community is asking for information that is easy to understand and useful when choosing the right care home.

The Happy Life Index is a first-of-its-kind benchmarking tool that will measure and report on what matters most to older adults.

Through the Happy Life Index, aged care providers can harness real-time customer experience data and metrics to better respond and adapt to consumer, relative, employee and business needs.

Care quality

Environment & cleanliness

Food quality

Activities & lifestyle

Friendliness of staff

Staff presence

Management

CarePage and the Aged Care Guild have partnered to create the Happy Life Index; co-designed by listening to older adults and consultation with the sector.

Data and benchmarking for better outcomes


The Happy Life Index measures the aged care quality of life indicators that providers can have a direct impact on improving.

Powered by real-time feedback, the Happy Life Index delivers data and benchmark to support providers drive continuous improvement and deliver better outcomes.

Real-time consumer experience feedback tracking and monitoring

Gather resident and family feedback on the experience that matters across key touch points along the customer journey.

Employee engagement feedback

Give employees the platform to express their opinion and get actionable insights to increase employee satisfaction.

Industry benchmarking data and metrics

Get a greater understanding of individual home and organisation performance against comparable providers and the wider sector.

 

Supporting consumer choice


When it comes to aged care, the community is asking for information that is easy to understand and useful when choosing the right home for their loved ones.

By signing up to the Happy Life Index, and displaying their rating, providers are demonstrating their commitment to consumer choice and transparency.


Towards a sector-wide solution

Everyone has a role to play in improving aged care quality.

Working together as a sector, we can drive continuous improvement to ensure senior Australians have the best possible experience when living in aged care.

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Supported by the Aged Care Guild


Recognising the lack of comparable public information on quality of life and experience in aged care, Aged Care Guild and CarePage partnered to support the development of sector-wide benchmarking.

With the support of Aged Care Guild, we hope to promote this sector-wide solution and gain the commitment of all aged care providers to track, measure and publish information on quality of life for residents in aged care.


About CarePage Business

For aged care providers, CarePage’s customer experience monitoring and tracking platform supports continuous improvements by providing real-time feedback data and benchmarking metrics.

Get to know the voice of your customers with CarePage Business.

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